BZ
Bongani Z

1 reviews | Active since Jan 2013

14 Aug 2017, 11:17

Billed without tablet E******2

<p>I took a contract with MTN eastgate around 20 June for a 2 in 1 Lenovo tab only to find that its not compatable with a SIM card and I returned the phone back to the shop and opted for another tablet which is Samsung Tab A. They informed me that they dont have it in stock, but they will collect it from other MTN outlets around and It should take a week. I waited for more than a month while they changed the story from collecting it from a outlet to waiting for delivery from warehouse which was followed by waiting and waiting until I told them to cancel the contract because they can not provide the tablet and i can not wait any longer. This was followed by MTN debiting my account for something I do not have, I informed the consultant (Gilbert Masoga) that they billed me and it unacceptable, he then said he will take this up with MTN, he then came back with a response that they can not cancel the contract since they sim was used and i told him that its fine they can bill what ever amount that was used on the SIM and cancel and still today that has not happen. I want MTN to stop debting my account, otherwise I would invlove my legal team, because this is not acceptable. Bongani Zono - ********** 968</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2017, 10:10
Official

Dear Bogani,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,