MH
Mark H
1 reviews | Active since Aug 2015
02 Aug 2015, 23:24
Billed R2000 for data mistake and no+bad service
I am VERY UNHAPPY with MTN's lack of response. Due to their lack of fast mobile data, I had to try out others like axxess. After a mistake in settings, it ended up using MTN data. 1st: I was only notified and blocked after 100% overdraft on account (R2000!!!) in stedstead of sooner of at least 50%. In that time I tried to check my availability data, but my service was off FOR A WEEK! I've been a loyal client for 10 years now spending an average of R250 on my contracts (THATS +-R30 000) with this as my 1st \snag"ever so I tried asking MTN to fix this for me this 1 time (since data costs them NOTHING ESPECIALLY to a multi-million rand company)"
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Replies (1)
MTN South Africa's replyOfficial
18 Aug 2015, 15:44Hello Elemental,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply18 Aug 2015, 15:44
Official
Hello Elemental,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, this matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***