LM
Lucas M
1 reviews | Active since May 2013
08 Sept 2015, 14:10
Billed R 1 478.72 for a R400pm account
Dear MTN,<br> <br> I feel I have been over billed on my account for PACKET SWITCHED DATA CALLS on my company phone. Over the past six months, my average is R391.24 and I've never paid over R600pm since I had my contract in June 2014.<br> <br> Please rectify/or check this.<br> <br> Regards,<br> Lucas
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MTN South Africa's replyOfficial
09 Sept 2015, 10:27Hello Siyabonga17,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply09 Sept 2015, 10:27
Official
Hello Siyabonga17,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo