BT
Buhle T

1 reviews | Active since Sept 2014

19 Apr 2016, 14:10

Billed out of bundle

I took out an additional contract in Dec 2016 and received 30gig promo data.<br> Bill for Jan showed that I owed R 1278.02 on that new line for data usage.<br> I have spoken to more than 6 MTN consultants querying how come since I had 30gig, and all of them were taking up my query to billing department for further investigation as it did not make sense to them as well.<br> After 3 months of querying,(no one ever came back to me, I had to call for follow ups all the time), I receive feedback today that I was correctly billed as activation takes 2 -24 hours (first time hearing that) the consultant selling me the contract never told me that.<br> MTN is robbing me blind, they have a nerve, they took back 25gig of that promo as it had expired and yet want me to pay for 1 gig that I used. Why can that 1gig not be set off from the 25gig?<br> How does MTN justify that, you lure a customer with a free 30gig , you don't explain the technicalities of activation, you take back more than 80% of that data and still charge the customer ? Really?<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 17:15
Official
Hello Reshokie,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that this will need to be handled by the store manager where the activation was done. Please visit the store and request to see the manager.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***