ZM
Zukisani M

1 reviews | Active since Nov 2015

01 Dec 2015, 08:32

Billed on wrong account for 5 months now

I hate MTN so much for having weak access controls.<br> <br> My old account has been opened by MTN and its deducting lot of money in my account.<br> <br> From August to October its been debiting R800, recently November 2015 its debiting R2700 an account which has not been opened by me,<br> <br> I have reported the matter almost everyday, i have done affidavits every month but no help at all i have received.<br> <br> Please help me this has thrown me out of budget resulted in me taking unsecured loans with high interest to pay my creditors.<br> <br> I hate MTN so much right now i would never recommend the company at all.

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Replies (2)
MTN South Africa
MTN South Africa's reply02 Dec 2015, 16:33
Official
Hello zukisanim,

Thank you for your post

We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.

Please note that our ***** department attend to the matter and the account has been deactivated permanently.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Regards
Nompumelelo
REQ:***
ZM
Zukisani M's update18 Sept 2018, 14:46
Reviewer Update
Hi Nompumelelo Please note no response has ever been received from your ***** department.