1 reviews | Active since Oct 2014
Billed on contract that has ended
I am turning red with anger due to MTN's treatment of their customers!! I had a contract that ended on the 31st of April.I called 30 days prior to terminate and was told that it will be terminated as per the contract and if i want to keep the number I should call a couple of days after the contract ends.<br> <br> I did call but for days I would be kept waiting to speak to someone and the call eventually cuts so I js gave up and forgot all about that and by the time I remembered MTN was on strike 2 weeks after .Now i find myself owing money for data i never used and whatever lil data i used I thought was due to me since i did have a contract and had not been using my modem that often anyway and had paid for it.The next thing I knew I was being billed R99 but I wasn't aware what it was for and tried to call but because of the strike I couldn't so I reversed it thinking it nust've been an error.I feel ****** and just angry because I thought this contract was cancelled.Please help.<br>
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We apologise for the inconvenience experienced.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
We apologise for the inconvenience experienced.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
