MM
Madisema M
1 reviews | Active since Apr 2012
23 Mar 2016, 16:39
BILLED MORE THAN WHAT I HAVE SIGNED FOR.
I have three topup contracts with MTN whereby I am supposed to pay R358.00 monthly. Last month I was billed 371.98 and the same thing happened this month. The same thing happened in December and January and when I made queries they told me about pro - rata. This is day light *******, they just can't increase their contract when it suits them and besides even if they can that is not what I have signed for. The services of MTN are extremely pathetic lately and I think of cancelling the contracts because their service lately is way below the standard.
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MTN South Africa's replyOfficial
29 Mar 2016, 11:12Hello MadMoeti ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the total monthly subscription for all 3 lines is R 366.98 if you have not loaded any additional services. Our records show that on the number *** there is the MTN International Calling Subscription for R 5.00 including VAT that was loaded using the self-service code on the phone. This resulting in the monthly subscription to be R 371.98.
To cancel the MTN International Calling Subscription service, please dial *141*5# OK and select option 3 - Manage Bundles and then option 1 - Cancel Recurring Bundle and follow prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the total monthly subscription for all 3 lines is R 366.98 if you have not loaded any additional services. Our records show that on the number *** there is the MTN International Calling Subscription for R 5.00 including VAT that was loaded using the self-service code on the phone. This resulting in the monthly subscription to be R 371.98.
To cancel the MTN International Calling Subscription service, please dial *141*5# OK and select option 3 - Manage Bundles and then option 1 - Cancel Recurring Bundle and follow prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Mar 2016, 11:12
Official
Hello MadMoeti ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the total monthly subscription for all 3 lines is R 366.98 if you have not loaded any additional services. Our records show that on the number *** there is the MTN International Calling Subscription for R 5.00 including VAT that was loaded using the self-service code on the phone. This resulting in the monthly subscription to be R 371.98.
To cancel the MTN International Calling Subscription service, please dial *141*5# OK and select option 3 - Manage Bundles and then option 1 - Cancel Recurring Bundle and follow prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the total monthly subscription for all 3 lines is R 366.98 if you have not loaded any additional services. Our records show that on the number *** there is the MTN International Calling Subscription for R 5.00 including VAT that was loaded using the self-service code on the phone. This resulting in the monthly subscription to be R 371.98.
To cancel the MTN International Calling Subscription service, please dial *141*5# OK and select option 3 - Manage Bundles and then option 1 - Cancel Recurring Bundle and follow prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***