1 reviews | Active since Oct 2017
Billed More Than Contract Signed
Hi
I took out a contract in September. The Huawei P9 lite deal of R229 per month, for 24months . I asked them to cap it, so I wouldn't be charged any extra. The first month R307 was debited and they explained what that happened. Something about the data I got on activation. They then told me that was a once off and that the next months I'll be charged the R229. Now I received an SMS notifying me of R299? Why am I being billed that amount when the contract I took was of R229. Had I wanted to pay that much or a little more, I wouldn't have taken the P10 lite. This is my fist time using MTN. I truly regret it. Your consultants are also useless. I am even considering settling this contract and moving to another network .
Dear Sam,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
Dear Sam,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,