lV
leoni V
1 reviews | Active since Jul 2011
02 Jun 2015, 06:37
Billed me ten times more than my cap
I put a cap of R200 on my account. Plus the subscription of R310. That is max of R510 that can be deducted. They took R5000. Sick and tired of useless MTN. Has the same issue last year. They blocked my account for months , Finally unblocked it . I tried to cancel it. but they never phone back. They probably will not fix this problem either. Everytime you talk to someone different. Everybody promises to phone you back . Everybody promises they will fix it. Nobody helps.
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MTN South Africa's replyOfficial
09 Jun 2015, 16:25Hello lvolschenk,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now perused your account and we see that you're on the MTN Broadband 3GB + 2GB (Night Express). This package allows you to make use of the 3GB's of data from 6:00am until 23:59pm and then the 2GB's (Night Express) from 24:00pm until 05:59am.
A request was logged with our Billing Department to validate the additional usage (packet switch data call charges). The reference number for the request logged was REQ:***.
Please expect a delay as we are currently facing industrial action by some of employees.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now perused your account and we see that you're on the MTN Broadband 3GB + 2GB (Night Express). This package allows you to make use of the 3GB's of data from 6:00am until 23:59pm and then the 2GB's (Night Express) from 24:00pm until 05:59am.
A request was logged with our Billing Department to validate the additional usage (packet switch data call charges). The reference number for the request logged was REQ:***.
Please expect a delay as we are currently facing industrial action by some of employees.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Jun 2015, 16:25
Official
Hello lvolschenk,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now perused your account and we see that you're on the MTN Broadband 3GB + 2GB (Night Express). This package allows you to make use of the 3GB's of data from 6:00am until 23:59pm and then the 2GB's (Night Express) from 24:00pm until 05:59am.
A request was logged with our Billing Department to validate the additional usage (packet switch data call charges). The reference number for the request logged was REQ:***.
Please expect a delay as we are currently facing industrial action by some of employees.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now perused your account and we see that you're on the MTN Broadband 3GB + 2GB (Night Express). This package allows you to make use of the 3GB's of data from 6:00am until 23:59pm and then the 2GB's (Night Express) from 24:00pm until 05:59am.
A request was logged with our Billing Department to validate the additional usage (packet switch data call charges). The reference number for the request logged was REQ:***.
Please expect a delay as we are currently facing industrial action by some of employees.
Regards
Tim
MTN Complaints Management Team: REQ:***