DM
Dimakatso M
1 reviews | Active since Nov 2009
03 Sept 2015, 12:36
Billed me for a service i never used
Since the inception of my contract in July 2013 - August 2013, I have been charged BIS R51.75, while I am on a Z10 data bundle contract.<br> I don't understand why MTN couldn't pick this up ? One of the consultants pick this up when I enquired about upgrade eligibility and he alerted me about this <br> I have been with MTN for 15years and I find this to be unacceptable<br> I would like to request all the Money paid for BIS to be refunded to me ***<br>
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MTN South Africa's replyOfficial
03 Sept 2015, 18:55Hello moremadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the BIS has been cancelled and a request sent to our billing team to assist with the relevant credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the BIS has been cancelled and a request sent to our billing team to assist with the relevant credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply03 Sept 2015, 18:55
Official
Hello moremadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the BIS has been cancelled and a request sent to our billing team to assist with the relevant credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the BIS has been cancelled and a request sent to our billing team to assist with the relevant credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica