Billed incorrectly - waiting for reversal

Hi<br> <br> You billed me incorrectly for 2 months and admitted to being in the wrong. I was then advised that the money would be reversed for the incorrect payment in 24 hrs. Subsequent phone calls to your call centre leave me hanging online with no response from you call centre agent for up to 10 minutes. Then I get told that it will take 10days. Surely, you have someone who can reverse the payment as promised ASAP and fix YOUR MISTAKE! <br> Please sort it out, otherwise I will have to go raise hell at your Rivonia branch this weekend where I will stage a protest and drive your staff mad from open to close because that seems to be the only way you actually realise your mistakes and help people. Utter nonsense, get a boss who can run a business properly or get out of the game, but stop inconvenience people. who are paying you money for a service. <br> <br> Melissa<br> <br>