ZM
Zukisani M

1 reviews | Active since Nov 2015

08 Dec 2015, 08:31

Billed incorrectly on closed account for 6 months

I am writing a 5th report of which all responses i was uhappy about.<br> <br> In August to October, MTN instituted a debit order of around R800 on each month of 3 months. At the time the debit orders debited there was no amount in my account, therefore these orders bounced and the bank charged me R185 and overdraft interest in all 3 months.<br> <br> In November MTN debit order debited was R2400, it also bounce on last day of the month. I incurred again R185 bank charge and overdraft interest again. This resulted in other debit orders bouncing also resulting in additional R185 bank charge for bounced debit orders.<br> <br> In essence on this ***** i have lost around R1000 since August on bank charges because of MTN failing to make me a valued customer. I have reported this since August no action that has been done by MTN ever since.<br> <br> I am losing daily, I hope and pray my loss falls on good ears because i need reimbur*****t and this account totally shut down and s****ped off MTN list of contracts.<br> <br> I hope i will get my refund soon

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Dec 2015, 11:24
Official
Hello zukisanim,

We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the ***** department for assistance.The account was closed already.

Kind Regards
Nompumelelo
REQ:***
ZM
Zukisani M's update18 Sept 2018, 14:45
Reviewer Update
Hi Nompumelelo Please note no response was ever received from your ***** department.