MS
Martha S
1 reviews | Active since Oct 2015
15 Oct 2015, 11:04
Billed Incorrectly and no feedback from Call centr
I was billed incorrectly in August. My account is R439.00 and they billed me 600.77. When I phoned on 05/10 they opened a query and promised feedback. When I followed up today, there was nothing done about this. No feedback at all. There was previous queries as well about data that they loaded incorrectly and now I have to pay for that. That query is open for almost 2 months and they told me this morning they are still busy with the request. I am a client for more than 10 years and the last 3 months, I only receive bad service from MTN.
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MTN South Africa's replyOfficial
15 Oct 2015, 14:51Hello Mariette8110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply15 Oct 2015, 14:51
Official
Hello Mariette8110,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***