Billed incorrectly and broke all promises

Hi<br> <br> I am not happy with the service I am receiving from MTN as I have made 5 calls to the 808 number and still find no joy.<br> I have a billing issue where I am being billed for hardware and my contract is more than 24 months old already.<br> <br> This has been raised with customer service a few times and all I get from the consultants is that they need to log a request.<br> <br> I asked to escalate this matter to someone with authority and also asked for a callback.<br> <br> I am waiting 3 months already for this to be resolved<br> I have spent so much time on the phone and I am now considering the cancellation of my services with MTN.<br> <br> I would always recommend MTN to my friends and family even when many of them complained , but no longer will I recommend your company and neither will I have faith in the service if this is not resolved and I receive a call from a manager with authority as MTN has broken the SLA. <br> <br> I was called once by Leon Bradfield and she promised to call me back the next day to provide me with feedback and a resolution for my concern.I am again waiting for the feedback as this has become ridiculous now.<br> <br> This is unacceptable service from MTN<br> I want this matter resolved asap