GN
Gloria N
1 reviews | Active since Sept 2013
17 Jul 2015, 16:15
billed incorrectly
I have a cellphone (top up)contract with MTN however seem to be billed incorrectly on a monthly basis and when I enquire about it I don't seem to get the answers. The first time I enquired I was told that it was because of the internet that I used, how do I exceed the data bundles that were allocated to me when I am on top up option and I was told that the amount charged was immaterial as it a small amount and now I have been told that the prices have increased, which clause stipulates that the prices will increase on my contract. This is violation of my right and I want to cancel my contract with MTN based on the contravention of my rights.
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MTN South Africa's replyOfficial
27 Jul 2015, 11:03Hello Puh,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the credit was passed for the Internet charges that were incurred In January before your number was swapped to the current one and you were also credited for the sms bundle discount that was not received per your package.(REQ:***)There are no additional charges on all your from the date the dispute was lodged to the current invoice of July.
Please visit our website www.mtn.co.za for more information on prizing. Kindly be advsid that the early termination fees will apply as your termination date is the 12th October 2016 and you may contact our customercare help line on 808 for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the credit was passed for the Internet charges that were incurred In January before your number was swapped to the current one and you were also credited for the sms bundle discount that was not received per your package.(REQ:***)There are no additional charges on all your from the date the dispute was lodged to the current invoice of July.
Please visit our website www.mtn.co.za for more information on prizing. Kindly be advsid that the early termination fees will apply as your termination date is the 12th October 2016 and you may contact our customercare help line on 808 for assistance.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 11:03
Official
Hello Puh,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the credit was passed for the Internet charges that were incurred In January before your number was swapped to the current one and you were also credited for the sms bundle discount that was not received per your package.(REQ:***)There are no additional charges on all your from the date the dispute was lodged to the current invoice of July.
Please visit our website www.mtn.co.za for more information on prizing. Kindly be advsid that the early termination fees will apply as your termination date is the 12th October 2016 and you may contact our customercare help line on 808 for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the credit was passed for the Internet charges that were incurred In January before your number was swapped to the current one and you were also credited for the sms bundle discount that was not received per your package.(REQ:***)There are no additional charges on all your from the date the dispute was lodged to the current invoice of July.
Please visit our website www.mtn.co.za for more information on prizing. Kindly be advsid that the early termination fees will apply as your termination date is the 12th October 2016 and you may contact our customercare help line on 808 for assistance.
Regards,
Nomonde.
REQ:***
Best regards,