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mary M
1 reviews | Active since Dec 2017
08 Jan 2019, 10:54
BILLED INCORRECTLY
i have been incorrectly billed by MTN and now instate of having a credit balance i am being told that i owing them an amount of 158.00 i have been calling and now i am being told they are cancelling my line.
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Replies (2)
MTN South Africa's replyOfficial
09 Jan 2019, 08:51Good day Mary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN account. Your balance has been updated and is currently in credit of R417.62.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN account. Your balance has been updated and is currently in credit of R417.62.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Jan 2019, 08:51
Official
Good day Mary,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN account. Your balance has been updated and is currently in credit of R417.62.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN account. Your balance has been updated and is currently in credit of R417.62.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
mM
mary M's updateReviewer Update
09 Jan 2019, 13:14Hi that’s not what I have been told when I called mtn my cell number it’s ********** and this cell number it’s owing but I will been over billed in November n December I should be having a credit balance not me owing MTN
mM
mary M's update09 Jan 2019, 13:14
Reviewer Update
Hi that’s not what I have been told when I called mtn my cell number it’s ********** and this cell number it’s owing but I will been over billed in November n December I should be having a credit balance not me owing MTN