sS
sanele S
1 reviews | Active since Jan 2015
08 Sept 2016, 12:25
Billed incorrectly
<p>Good day</p> <p> </p> <p>I was billed incorrectly for my contract for the month of August. Upon contacting MTN, i was told contradicting stories and subsequently taken from one agent to another. I am very unhappy about this behaviour since i am not being given a valid reason for the change in billing amount. My account number is A ********** and my reference number is REQ ********** </p>
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MTN South Africa's replyOfficial
15 Sept 2016, 09:36Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department has investigated and as per the feedback from them.
"Please be advised that the client MTN account is discounted correctly with 12% which gives him a R22.11. + CLI discount. The R49.74 was discounted received previously was incorrectly, it was discounts from the old package where he was getting 27%."
The charges on the August invoice is correct and going forward the Subscription fee monthly will be R383.79.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2016, 09:36
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the billing department has investigated and as per the feedback from them.
"Please be advised that the client MTN account is discounted correctly with 12% which gives him a R22.11. + CLI discount. The R49.74 was discounted received previously was incorrectly, it was discounts from the old package where he was getting 27%."
The charges on the August invoice is correct and going forward the Subscription fee monthly will be R383.79.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,