HB
Hannes B

1 reviews | Active since Jan 2012

26 Jan 2016, 14:50

Billed incorrectly

To whom it may concern<br> <br> Please note that since May I have been arguing my bill of over R10,000, I sent them an affidavit as requested for my account, I also cancelled the line in May and was informed that it was cancelled and i would still be billed monthly fees until the end of November 2015. I have still been billed for Dec and January 2016 even after i was assured that my line was cancelled. I have requested a reversal of Dec15 and Jan 16 monthly fees.<br> I have called the customer care line on 808 numerous times and they have submitted the query to the relevant department and someone would get back to me. Still nothing!<br> I am so sick of MTN. I would appreciate it if someone there could do their job for a change.<br> I am waiting for 9 months for them to sort out the ********** charges on my account which i received itemized billing for (noted that the sites on the itemized billing are not sites visited by me.) Sent the affidavit through as well as called and no-one seems to care, they just state i am overdue and need to pay.<br> I refuse to pay for something i know i did not use.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jan 2016, 13:54
Official
Hello hannes.basson,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the system shows that the billing department validated the invoice dated 2015-06-20 and a credit amounting to R 3144.79 was passed. The request for your number to be cancelled did not go through on 215-11-01 because the account was in arrears. Once the outstanding amount has been settled, you may request for the number to be cancelled.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,