DF
Dustin F
1 reviews | Active since Mar 2016
15 Mar 2016, 10:08
Billed incorrect amount for 9 months
I signed up with MTN in July 2015, since then I have been billed the incorrect amount every month. Having followed up multiple times with multiple parties the issue is still unresolved.<br> <br> No one at MTN is willing to take responsibility for the issue, or help resolve it.
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 08:11Hello DustinF,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the copy of the contract signed to see if the package has been correctly captured.
The contract has been captured on the system 12-8-2015.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the copy of the contract signed to see if the package has been correctly captured.
The contract has been captured on the system 12-8-2015.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Mar 2016, 08:11
Official
Hello DustinF,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the copy of the contract signed to see if the package has been correctly captured.
The contract has been captured on the system 12-8-2015.
The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the copy of the contract signed to see if the package has been correctly captured.
The contract has been captured on the system 12-8-2015.
The fax number ***.
Kind Regards,
Alice van der Merwe
***