Billed for terminated account

Item: MTN South Africa
Rating: 2
Author: Henri van der Merwe

My contract expired 13 June. In addition I called the call-centre to give notice in May, as well as filling in the termination forms at a branch (Cavendish). My number was changed to prepaid after the conclusion of my contract, and my number transferred to a competitor on 22 June. Today I was billed the FULL amount of R451 for a contract that has expired AND I gave notice to.

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Replies (1)

MTN South Africa's replyOfficial

04 Jul 2015, 18:56

Hello henrivdm,

Thank you for your post on Hello Peter. Please accept our apology for all the inconvenience caused.

We are terribly sorry for the poor service delivery.

The last amount of R 454.50 to be deducted is for the last invoice cycle for 2015-05-10 to 2015-06-11

Please note our teams are working on improving the service delivery going forward.

Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***

MTN South Africa's reply04 Jul 2015, 18:56

Official