1 reviews | Active since May 2009
Billed for something I didnt receive
Dear MTN / Ebbedene (The person who rep**** to my hello peter complaint end Jan 2015<br> <br> REQ:*** (Previous hello peter complaint number)<br> <br> I still haven't received one word of MTN after logging this complaint<br> <br> I don't want to waste my time going into que's at MTN stores, explain myself over and over and over again.<br> <br> Even the CNW network said there is a issue with my account which MTN needs to fix it<br> <br> My bundle (which is recurring), wasn't loaded at end Jan 2015. The person at MTN Centurion loaded another bundle which I never received.<br> <br> It is such a mess ! please reverse the R75 plus vat charges for the 500mb bundle which was billed but never received.<br> <br> THIS IS URGENT PLEASE !!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***