1 reviews | Active since Jan 2016
billed for so called content
I am totally disgusted at the so called 'service' tmn provides. I have two contracts with mtn. Both contracts have a limit on them. Last month my line was suspended! I could not get hold of customer care I was cut off! I had to into a branch only to be told I'm been billed for content!!! I have not received a invoice for months now. When I finally got though to Ccostumer care the consultant hung up!!! I phoned customer care again to arrange a payment plan if I had to pay this extra charge I am now getting messages to say I have to pay and even bigger amount!!!! What the he'll does mtn do????? Years ago I canceled my account with mtn because of your accounts I will do the same now! I have NEVER had any of theses issues with Vodacom! Why are all my requests as a client been ignored???
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
We have logged the request with the service provider Miranet and SmartCall_EBB_01.Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Both of the account has the usage limit set, however content will be billed to the account, the usage limit do not cover for this additional service.
You may contact the content service on line *** to assist you further with any information required.
The invoices has been resent for March 2016.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
We have logged the request with the service provider Miranet and SmartCall_EBB_01.Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Both of the account has the usage limit set, however content will be billed to the account, the usage limit do not cover for this additional service.
You may contact the content service on line *** to assist you further with any information required.
The invoices has been resent for March 2016.
Kind Regards,
Alice van der Merwe
***
Best regards,