RP
Reuben P
1 reviews | Active since Jun 2013
26 Aug 2015, 14:25
Billed for services I don't use
For more than 6 months begging MTN to correct my account, and until today no one in MTN could help. I called so many times in asking for cancellation just to save myself and MTN troubles but things got worse, I even went to 14th Ave prepared to pay any amount just to get out of this nightmare and you'll think when they see you it'll change attitute, NO. I called 808 so many times and my problem became a joke, same answer all the time. All I need now is the correct settlement amount so that I can give MTN peace they deserve.
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Replies (1)
MTN South Africa's replyOfficial
27 Aug 2015, 13:35Hello RPhasha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Settlement fee is calculated based on the cost price of the handset and months remaining on the contract. Apple 5C cost price is 9176.45/ 24x 11 months remaining on the contract.
Handset R4205.87
Unbilled invoice R537.19
Current outstanding R537.19
Total R5280.25
Payment can be made directly into MTN bank account.
ABSA
Account Number ***
Branch code 632005
Use cell number as a reference ***)
I sincerely hope that this is in order and hope that we were able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Settlement fee is calculated based on the cost price of the handset and months remaining on the contract. Apple 5C cost price is 9176.45/ 24x 11 months remaining on the contract.
Handset R4205.87
Unbilled invoice R537.19
Current outstanding R537.19
Total R5280.25
Payment can be made directly into MTN bank account.
ABSA
Account Number ***
Branch code 632005
Use cell number as a reference ***)
I sincerely hope that this is in order and hope that we were able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply27 Aug 2015, 13:35
Official
Hello RPhasha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Settlement fee is calculated based on the cost price of the handset and months remaining on the contract. Apple 5C cost price is 9176.45/ 24x 11 months remaining on the contract.
Handset R4205.87
Unbilled invoice R537.19
Current outstanding R537.19
Total R5280.25
Payment can be made directly into MTN bank account.
ABSA
Account Number ***
Branch code 632005
Use cell number as a reference ***)
I sincerely hope that this is in order and hope that we were able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Settlement fee is calculated based on the cost price of the handset and months remaining on the contract. Apple 5C cost price is 9176.45/ 24x 11 months remaining on the contract.
Handset R4205.87
Unbilled invoice R537.19
Current outstanding R537.19
Total R5280.25
Payment can be made directly into MTN bank account.
ABSA
Account Number ***
Branch code 632005
Use cell number as a reference ***)
I sincerely hope that this is in order and hope that we were able to restore your faith in us.
Kind regards
Farhaana
REQ:***