KM
Katlego M
1 reviews | Active since Jul 2015
04 Aug 2015, 10:14
Billed for service not provided
The thing that I was worried about happened. MTN debited money from my bank account without providing me ANY SERVICE!!!..I have been loyal to MTN for the past 8 years but I have realised that the only way to solve my problem is to migrate to another service provide. Thanks for NOTHING MTN!!!
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Replies (1)
MTN South Africa's replyOfficial
18 Aug 2015, 11:33Hello KatlegoHope,
Thank you for your post.
The invoice you paid for was for the invoice that closed on 13/07/2015.
There is no invoice reflecting on he system for 13/08/2015 which means there will be no billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
The invoice you paid for was for the invoice that closed on 13/07/2015.
There is no invoice reflecting on he system for 13/08/2015 which means there will be no billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply18 Aug 2015, 11:33
Official
Hello KatlegoHope,
Thank you for your post.
The invoice you paid for was for the invoice that closed on 13/07/2015.
There is no invoice reflecting on he system for 13/08/2015 which means there will be no billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
The invoice you paid for was for the invoice that closed on 13/07/2015.
There is no invoice reflecting on he system for 13/08/2015 which means there will be no billing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***