SS
Stephanie S
1 reviews | Active since Jun 2015
11 Jun 2015, 11:55
Billed for PSD Calls
i have a data contract for 2g a month with MTN. I regularly check my data and I still have about 800mb left. but then I got an sms from MTN on 09.06.2015 that I have reached 90% of my limit of R1853.00!<br> <br> so pls explain to me how I can have data left, and still be billed for Usage.<br> and the sms did not even go to the number in question, it was sent to my voice contract
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MTN South Africa's replyOfficial
17 Jun 2015, 09:28Hello StephSkippers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The amount of R1853.00 is a credit limit for the account A***.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your billing in your account is correct. The data charges are valid. If you are not satisfied with this feedback you may contact 808 from your contract line and request to log a data billing query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The amount of R1853.00 is a credit limit for the account A***.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your billing in your account is correct. The data charges are valid. If you are not satisfied with this feedback you may contact 808 from your contract line and request to log a data billing query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 09:28
Official
Hello StephSkippers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The amount of R1853.00 is a credit limit for the account A***.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your billing in your account is correct. The data charges are valid. If you are not satisfied with this feedback you may contact 808 from your contract line and request to log a data billing query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The amount of R1853.00 is a credit limit for the account A***.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your billing in your account is correct. The data charges are valid. If you are not satisfied with this feedback you may contact 808 from your contract line and request to log a data billing query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,