billed for product that i dont have

Mtn the matter is i got a router which was wrong then called revelant department to return it which was mtn direct i did so they are busy processing the pick up of that router now the problem is i even spoke to on of the supervisors of the sales department at mtn direct my problem is the second router that came the one i heard ordered its even wrong i wanted an y858 wifi router i get an y855 on all the calls i repeated all this that is what i want now how does that get solved out my number is *** please assist in this matter its very fraustrating to get such service from mtn <br> Add a new Mtn Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 10:44:42 | Fri 30 Oct 15 <br> Hello brianlorator,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> The matter has been escalated to the Sales management team for urgent attention and to contact you directly with feedback and a way forward.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Thabelo<br> REQ:*** <br>