CH
Calvin H
1 reviews | Active since Mar 2014
01 Oct 2015, 07:34
Billed For Packet Switched Data
I received an invoice for the month of September (20/09/2015) which is incorrect.<br> It has an extra amount of R262.69 for packet switched data calls.<br> <br> 1) I do not know what packet switched data calls are.<br> <br> 2) I did not agree to any extra services, I have email proof stating all extra services where deactivated.<br> <br> 3) How is it possible to bill me more than the agreed amount of R309 on my TOPUP package.<br> <br> Calvin Hutton
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Replies (1)
MTN South Africa's replyOfficial
01 Oct 2015, 10:44Hello CHutton,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-09-20 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-09-20 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Oct 2015, 10:44
Official
Hello CHutton,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-09-20 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the invoice dated 2015-09-20 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,