1 reviews | Active since Nov 2015
BILLED FOR NOTHING!
I took a contract with MTN in May 2013 and it expired in May 2015... I called them in May to cancel it as I did not want to upgrade with them! I was told to call again a few days later because it abit early to cancel then.<br> <br> I called back on the 10th of June and they cancelled it.<br> <br> I was later advised that I owe R914 of which I paid in October if not mistaken because whenever I tried to call to get the actual amount its either I would be transferred from one department to another... It was worse in May when I tried to call them to cancel the contract because they were on strike so I eventually gave up on contacting them.<br> <br> Anyways last week I woke up to an email from their Attorneys (SHAPIRO SHAIK DEFRIES &ASSOCIATES) being informed that I owe R5653.14 including the R914.. <br> <br> When I call their attorneys I was told its early cancellation fees! EARLY CANCELLATION FOR WHAT BECAUSE I TERMINATED A MONTH LATER!<br> <br> last week I called MTN and I was told they not aware of such and they even sent me a paid up letter for the R914 meaning there is still a R4739 that is outstanding but they don't know about it because it doesn't reflect on their system.. WHERE IS THE 4K COMING FROM THEN?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the amount that was due was R 914.67 which was paid in full and your account was closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the amount that was due was R 914.67 which was paid in full and your account was closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
