billed for non-existent data contract

Dear MTN. I am appalled by the lack of service you have shown. There is actually zero competence from your stores and customer contact center.

I have subscribed to a data only contract in February 2022 and since then have never unable to use it even though my sim card is "active" on your side. After 5 calls to your agents. Visited one of your stores today as suggested by an agent to have the sim card tested. Tested the card and a futrher "investigation" was done.

Guess what??? The sim card is not registered to the number on my profile!!! After 5 calls to your Customer care it has now only been noticed and yet you are happily billing me for a service that I am not able to utilize???

Your store agent advised that the only way to fix this is that I would have to do a sim swap. "THEY'RE MISTAKE"...Furthermore, I've been advised that I should pay R150 for a swap and not even to mention the fact that there's no guarantee that my unused data will be restored on the new sim.

As I have requested before, I WANT THIS CONTRACT CANCELLED!!! There is no way on this green earth that I'm doing a sim swap of R150 as well as the moneys billed from my account when I have not used any of your data!

Your service and customer care is useless and none existent. I've been a loyal customer to MTN for almost 20 years and WILL NOW BE MOVING MY CONTRACTS TO ANOTHER SERVICE PROVIDER!