RP
REINET P
1 reviews | Active since Jul 2014
05 Mar 2015, 19:16
Billed for M2U and calls on data top up contract?
For months now I've been battling with Mtn regarding 2 contracts *****ulantly opened in my name.<br> <br> I just got a reply from Andrew Bowden (***) regarding a R2000 balance on this account. The balance started of at R23709. <br> <br> PLEASE EXPLAIN TO ME HOW ITS POSSIBLE TO FOR ME TO INCUR M2U AND CALL CHARGES ON A DATA TOP UP CONTRACT???<br> <br> AND STILL MTN TAKES MORE THAN 2 MONTHS TO COME BACK TO ME WITH THIS LAME EXPLANATION!!!!!<br> <br> Do I need to take you to small claims court to get this sorted out? Please note that MTN informed me that I only owe the R709 for the last 2 months of my data contract. I've paid this in December 2014. I'm not paying MTN a cent ever again in my lifetime!!!
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MTN South Africa's replyOfficial
12 Mar 2015, 10:38Hello REINETPIEN,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly visit the nearest SAPS to get an affidavit that the contract was'nt taken by you, would you kindly scan and email the affidavit to *** and the matter will be escalated to our ***** department to investigate and resolve.
Thank you
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly visit the nearest SAPS to get an affidavit that the contract was'nt taken by you, would you kindly scan and email the affidavit to *** and the matter will be escalated to our ***** department to investigate and resolve.
Thank you
Kagiso
REQ:***
MTN South Africa's reply12 Mar 2015, 10:38
Official
Hello REINETPIEN,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly visit the nearest SAPS to get an affidavit that the contract was'nt taken by you, would you kindly scan and email the affidavit to *** and the matter will be escalated to our ***** department to investigate and resolve.
Thank you
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly visit the nearest SAPS to get an affidavit that the contract was'nt taken by you, would you kindly scan and email the affidavit to *** and the matter will be escalated to our ***** department to investigate and resolve.
Thank you
Kagiso
REQ:***