AC
ANNETJIE C
1 reviews | Active since Mar 2016
16 Mar 2016, 11:02
BILLED FOR ITEMS NOT REQUESTED BY ME
I have 3 cell phones on my contract. My account is normally +- R1700-00 per month this month they billed me R5048.96 and deducted this amount from my bank account. I was billed for PACKET SWITCHED DATA CALLS which I don't know what it is. I am trying to phone MTN since Monday. The recording says hold on for an operator and then cuts you off. I also sent an email to Customer Care and no response yet. I phoned MTN at The Glen but the Manager said he can not assist me on the phone I must come in. I don't have the time for this Unprofessional Service. Please help.
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MTN South Africa's replyOfficial
18 Mar 2016, 11:05Hello ASHDEV,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that packet switch data is the internet connection usage .Kindly note that your query has been escalated and for the query to be resolved it will take three working days Ref number REQ:***. For a follow up on ref # contact customer care 808
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that packet switch data is the internet connection usage .Kindly note that your query has been escalated and for the query to be resolved it will take three working days Ref number REQ:***. For a follow up on ref # contact customer care 808
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2016, 11:05
Official
Hello ASHDEV,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that packet switch data is the internet connection usage .Kindly note that your query has been escalated and for the query to be resolved it will take three working days Ref number REQ:***. For a follow up on ref # contact customer care 808
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that packet switch data is the internet connection usage .Kindly note that your query has been escalated and for the query to be resolved it will take three working days Ref number REQ:***. For a follow up on ref # contact customer care 808
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,