WH
WAYNE H
1 reviews | Active since Aug 2012
29 Mar 2016, 19:24
Billed for incorrect contract
I recently (1 Feb 2016) upgraded my MTN Mychoice 1GB package on a 16 GB Ipad Air Contract advertised as R439 pm in the alMTN Yello trader and for the past 2 months I have been billed R509 pm (the price as advertised in the January MTN Yello trader. I have taken up this matter with MTN on numerous occasions, but I do not get any feedback as promised by all customer service agents dealt with. Another fishy discovery is that they did not know which Device or package I had upgraded to nor where I have done the upgrade. How could they have billed me if they are not in possession of the upgrade documents? I truly need answers as this is not the first mess MTN has created for me due to their lack of knowledge or expertise in the billing department, hence why I cancelled the Auto debit order on all my contracts 3 years ago. I have been a loyayal MTN customer for many years and this has just been the final nail in the coffin..
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MTN South Africa's replyOfficial
30 Mar 2016, 16:35Hello Waynehicken1,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply30 Mar 2016, 16:35
Official
Hello Waynehicken1,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,