MB
Mbali B
1 reviews | Active since Dec 2015
19 Apr 2016, 16:21
Billed for ********** transactions and never refun
MTN billed me for ********** transactions which took them months to investigate. They deducted R20600 from my account due to the ***** in 1 month but have never refunded me after they confirmed that the contracts taken were due to *****.
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MTN South Africa's replyOfficial
21 Apr 2016, 12:15Hello MbaliB123,
Thank you for you post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. A request has been sent to the banking division to process the refund which will take 7/14 working days for the funds to reflect into your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for you post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. A request has been sent to the banking division to process the refund which will take 7/14 working days for the funds to reflect into your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply21 Apr 2016, 12:15
Official
Hello MbaliB123,
Thank you for you post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. A request has been sent to the banking division to process the refund which will take 7/14 working days for the funds to reflect into your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for you post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our ***** division for urgent attention. A request has been sent to the banking division to process the refund which will take 7/14 working days for the funds to reflect into your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***