1 reviews | Active since Sept 2015
Billed for ********** account & not refunded
Dear all<br> I have since waiting for my query to be resolved to this date nothong as happened. I demand to know when am I getting my money back, Regards, Lungi<br> <br> Hello lungie0816,<br> Thank you for post.<br> Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.<br> Kindly note that the matter has been investigated and a credit will be processed on your MTN account. Thereafter, a refund will be requested.<br> We sincerely hope that we are able to restore your faith in us.<br> Kind regards<br> Farhaana<br> REQ:*** <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been escalated to the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been escalated to the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***