VB
Vivek B

1 reviews | Active since May 2012

04 Feb 2016, 12:13

BILLED FOR DATA WITHOUT PRIOR NOTICE -MYCHOICE 100

Hi there,<br> <br> So I was billed by MTN for December 2015 Invoice at the end of January 2016 for an amount of R3393. And previous billed for November 2015 Invoice at the end of December 2015 for an amount of R2914.04.<br> <br> Limit was set to R0 from the time the upgrade was taken on the 071 number. Nobody has changed/increased the limit ever. Now i am sitting with a huge bill for what I have not budgeted for. I would like MTN to refund me less my normal subscription as I cannot tolerate this any further. If I was informed that the limit was changed for some odd reason, I wouldn't be lodging a complaint. Also, I prefer to change the payment option to pay as you go rather than a debit order, so queries can be made and resolved before actual payment is done.<br> <br> Please refund me as soon as possible, as I need this money to pay for other expenses.<br> <br> Ref ***<br> <br> Thank you

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Feb 2016, 15:53
Official
Hello Vivek83,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that the high usage is on the 071 number which is currently reported ****** and suspended. The above reference number *** is querying high usage on the 060 52 number which has not had any out of bundle usage since the upgrade in August 2015.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***