PM
Pragalathan M

1 reviews | Active since Jan 2018

08 Jan 2018, 21:01

Billed for content charges

Made over 20 calls, requesting charges to be reversed for services never requested or subscribed for. Reversal of charges refused. Subscriptions cancelled by consultant but keep coming back using up all airtime resulting in not being able to make calls. When requested contact information on service providers that are billing Mtn, telephone numbers provided found not to exist. Unable to use my phone, consultants unable to resolve problem. Several times left messages for some senior person to call me, never can get one when you call, you get no response.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jan 2018, 16:00
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly be advised that we have evaluated your number *** and picked up that all subscriptions have been deactivated.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaint Management Team

Best regards,