DB
DAVID B
1 reviews | Active since Nov 2015
17 Nov 2015, 22:27
Billed for cellphone which I don't have!
First reported my problem to the call centre on 4th October 2015 - turns out there is a cellphone contract **********ly taken out in my name. And I'm paying for it from my bank account. As nothing was being done to rectify the situation in spite of my efforts, I decided to air my views on hellopeter. This happened on 9th November. I received a response on 10th November stating that matter is being investigated, blah, blah, blah and..... nothing! How on earth do I get confirmation that the debit order has been amended and get my money back?? MTN, exceptionally bad service!!
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MTN South Africa's replyOfficial
18 Nov 2015, 10:20Hello davidcb,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** line has been deactivated and your account was credit with R1310.27 including VAT.
We've now logged a request with our Banking Department for the credit to be refunded to your account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** line has been deactivated and your account was credit with R1310.27 including VAT.
We've now logged a request with our Banking Department for the credit to be refunded to your account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Nov 2015, 10:20
Official
Hello davidcb,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** line has been deactivated and your account was credit with R1310.27 including VAT.
We've now logged a request with our Banking Department for the credit to be refunded to your account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the ********** line has been deactivated and your account was credit with R1310.27 including VAT.
We've now logged a request with our Banking Department for the credit to be refunded to your account. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***