PO
Pieter O

1 reviews | Active since Jun 2016

01 Jun 2016, 07:29

Billed for cancelled inactive contract

<p>I closed my account with Altech Autopage a few months ago. The sim card was made inactive straight after. All of a sudden MTN has now taken over my previously signed debit order with Altech and taking money! I call this *****! Numerous mails to their care center stayed un-answered for one month. The customer care number I dial request I enter the cell phone number of this contract to proceed to actually be able to talk to someone. The system stops me right there as the number is not valid. Yes!!, of course it is not valid, it was cancelled and made inactive months ago. So now I can shout at no one and the money keeps transferring? How many people are caught like this! Pathetic to say the least. Let’s see if anything comes back via Hello Peter?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2016, 11:02
Official

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been escalated to the billing division for investigation. Please note the turnaround time for the escalation is 7/14 working days.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***