Billed for cancelled contract for 2 months
<p>I have no idea why I took a contract with MTN. Late April 2016 I called them to cancel my contract and Gugulethu Nhlapo responded asking why do I want to cancel my contract. I responded to that email but up to this day I am still billed for that contract. How is that stupid?</p>
Good day Dumisani,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number ********** 044 has been migrated to prepaid. A credit request for the late cancellation has been logged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Dumisani,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number ********** 044 has been migrated to prepaid. A credit request for the late cancellation has been logged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********