MP
Marisa P

1 reviews | Active since Dec 2015

23 Dec 2015, 09:37

BILLED FOR CANCELLED CONTRACT

I have cancelled my contract end of July already you don't give me the airtime sms or anything but i'm still getting billed every month!<br> <br> I also send the documentation to your head office. the consultant that helped me to cancel the contract was Dave at the MTN store in President Hyper Krugersdorp. He also faxed the copies through.<br> <br> this is unacceptable and if this doesn't enjoy your attention I will take it further!!!<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2015, 10:26
Official
Hello marisapr,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note the matter has been escalated to our cancellation department and they will revert back to you with feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***