1 reviews | Active since Jun 2016
Billed for cancelled contract
<p>I emailed and called to confirm the cancelations in the prescribed period and the last debit order is to be end of April.</p> <p>For some reason I was billed on 20 April 2016 although my number is on prepaid.</p> <p>I can’t get help through call center 808 because my number is not on contract, can’t get help as a prepaid customer because it’s a contract dispute…..who should resolve this issue?????</p> <p> </p>
Good Day Christo Stevens,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the request for Prepaid migration was done on the 22 April 2016 hence the last invoice was on the 20 April 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Christo Stevens,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, the request for Prepaid migration was done on the 22 April 2016 hence the last invoice was on the 20 April 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Itumeleng
I asked the contract to be cancelled when it expired. This was prior to 22 April 2016. If your records indicate anything contrary to that, its your issue not mine, nor will i be accountable for it.
I send emails to this effect and called to confirm with your customer service. I reveresed the initial debit order of R145 last month and today i get an sms stating my account will be debited with R156.40 on 30/06/2016 which i will also stop.
I dont understand why you insist on billing me when I'm on prepaid!!!!
Itumeleng
I asked the contract to be cancelled when it expired. This was prior to 22 April 2016. If your records indicate anything contrary to that, its your issue not mine, nor will i be accountable for it.
I send emails to this effect and called to confirm with your customer service. I reveresed the initial debit order of R145 last month and today i get an sms stating my account will be debited with R156.40 on 30/06/2016 which i will also stop.
I dont understand why you insist on billing me when I'm on prepaid!!!!