SR
Sarel R
1 reviews | Active since Oct 2018
22 Oct 2018, 09:07
Billed for Cancelle service
I've cancelled a self service bundle 20/08/2018, 3 months later, 6 different agents, 5 different ref's and holding for more than 20min each time calling to the helpdesk (Been cut off several times). STILL GETTING BILLED. Ref's was escallated to Managers, Billing Dept. Apparently a system error. STILL GETTING BILLED AND NOT RESOLVED. Nobody phones you back. What do I need to do, Cancell my service after +- 25yrs with MTN. Is this going to be the only way to get my problem solved
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Replies (2)SR
Sarel R's updateReviewer Update
20 Nov 2018, 15:54Here we go again, Thanks MTN I did receive the credit but again this month I am being billed for the Self Service Bundle wich was cancelled 20 Aug 2018.. How is it possible for MTN not able to remove this from my Acct. Now it is 4 months later, 7 different agents, 6 different ref's and still ongoing. Again credit will need to be arranged. MTN you responded by saying that you will notify me when the service is removed, STILL WAITING, STILL NOT REMOVED, how is this possible ??
SR
Sarel R's update20 Nov 2018, 15:54
Reviewer Update
Here we go again, Thanks MTN I did receive the credit but again this month I am being billed for the Self Service Bundle wich was cancelled 20 Aug 2018.. How is it possible for MTN not able to remove this from my Acct. Now it is 4 months later, 7 different agents, 6 different ref's and still ongoing. Again credit will need to be arranged. MTN you responded by saying that you will notify me when the service is removed, STILL WAITING, STILL NOT REMOVED, how is this possible ??
SR
Sarel R's updateReviewer Update
26 Nov 2018, 06:43Thanks MTN, NO FEEDBACK AT ALL
SR
Sarel R's update26 Nov 2018, 06:43
Reviewer Update
Thanks MTN, NO FEEDBACK AT ALL