BILLED FOR AN UPGRADE I DO NOT EVEN HAVE

I have spoken to JT from MTN direct who upgraded the phone contract I have to an MTN SKy package on an iPhone 8. A month later I am being billed and I still do not have the phone. I have had countless promises for him to phone me back, but never does.

I am now needing to pay over R1000 for a phone I have no use of, or device I do not even have. I asked him to cancel the contract and he gave me countless excuses because the phone is with some courier company who to date has not phoned me yet.

I need mtn to resolve this matter or I will take them on legally now. As for my other contracts, as they finalize and finish off, I will move to another network provider. I am don't with *********** people and people who do not take their clients seriously.