SN
Sinazo N
1 reviews | Active since Apr 2013
22 Jul 2015, 14:57
Billed for an expired contract
I had a contract with MTN which was expiring on 31st May 2015. On 24 Feb 2015 I contacted MTN telling them I will not be renewing the contract on expiry. In May after they took their last deduction, I still got billed for R103.44. I paid this and sent them proof of payment to Senzene Vuma , but today I got a shock of my life when one of their customer service consulted Nandipa Sihawu sent me an e-mail stating that I still owe R229.68. How is this possible? The contract expired in May and I told them in February that I will not be renewing it. But still I owe them money? MTN stop robbing me and stop sending me statements , I DON\T OWE YOU ANYTHING!!!"
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MTN South Africa's replyOfficial
05 Aug 2015, 12:52Hello sinazozola,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount outstanding on the account will be written off. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount outstanding on the account will be written off. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply05 Aug 2015, 12:52
Official
Hello sinazozola,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount outstanding on the account will be written off. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the amount outstanding on the account will be written off. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***