1 reviews | Active since Oct 2012
Billed for a second line that I don't have!
When looking at my bank statement, I have noticed that I have 2 debit orders going off my account by MTN. <br> <br> The one for account number N*** (which I'm aware of) and then a second account number: N*** for an amount of R221.18. Yes, I know it's not a big amount, but when it gets debited every month it becomes a problem. <br> <br> I have logged this with your customer services team (#***4) on 5 August 2015 and received a very blunt response on 31 August 2015: <br> <br> *** which expired on 2014-07-26 and currently running on a month to month based contract since you have not upgraded, migrated nor cancelled.<br> *** which expired on 2013-05-24 and currently running on a month to month based contract since you have not upgraded, migrated nor cancelled.<br> <br> I am aware of the data line but I have no idea what the other number is for or why I am debited for it. <br> <br> Please can I have a proper response as soon as possible?!<br> <br> Thank you,<br> Diane
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Account number N*** is on Anytime 200 and expired already in 2013-05-24 at this time the contract has been with Nashua, the contracts has only been moved over to MTN December 2014. The capture of the contract has been done to the MTN system has been done by Nashua.
We do not have notes for the previous months since you have been with Nashua. If no request has been received to cancel the contract the contract will move to month to month contract.
You need to email Nashua and ask them to send to you the copy of the contract signed for this number ***.
We have converted this number to prepaid. Credit will be passed to the account.
Kind Regards,
Alice van der Merwe
Ref:
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Account number N*** is on Anytime 200 and expired already in 2013-05-24 at this time the contract has been with Nashua, the contracts has only been moved over to MTN December 2014. The capture of the contract has been done to the MTN system has been done by Nashua.
We do not have notes for the previous months since you have been with Nashua. If no request has been received to cancel the contract the contract will move to month to month contract.
You need to email Nashua and ask them to send to you the copy of the contract signed for this number ***.
We have converted this number to prepaid. Credit will be passed to the account.
Kind Regards,
Alice van der Merwe
Ref: