KL
Kurt L
1 reviews | Active since May 2015
01 May 2015, 08:32
Billed for a phone i do not have
On the 10th April i pre-ordered the Samsung S6 from mtn branch in bellville metroplitan. Got a message to confirm my pre order. I was informed that i will be contacted but yet no contact was made. Its been 21 days and today my account gets debited for a phone i do not have. They are causing me an inconvenience and financial setback, poor communication and lack of knowledge regarding whats going on within their own company. I have been patient enough waiting for the phone yet they have the nerve to debit my account. I want my money back. They are quick to jump when it comes to money but client services and feedback requests are the last thing they concerned about. I hope this matter would be sorted
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MTN South Africa's replyOfficial
17 May 2015, 11:10Hello kdlochner,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that on the 30th of April 2015 MTN only debited your account for the mobile number ***, the new contact for the I phone S6 was only activated on the on the 4th of May 2015.
You MTN bill cycle is the 13th of every month, this means that MTN will only be debiting your account for the I phone S6 at the end of May 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that on the 30th of April 2015 MTN only debited your account for the mobile number ***, the new contact for the I phone S6 was only activated on the on the 4th of May 2015.
You MTN bill cycle is the 13th of every month, this means that MTN will only be debiting your account for the I phone S6 at the end of May 2015.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply17 May 2015, 11:10
Official
Hello kdlochner,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that on the 30th of April 2015 MTN only debited your account for the mobile number ***, the new contact for the I phone S6 was only activated on the on the 4th of May 2015.
You MTN bill cycle is the 13th of every month, this means that MTN will only be debiting your account for the I phone S6 at the end of May 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
Our records show that on the 30th of April 2015 MTN only debited your account for the mobile number ***, the new contact for the I phone S6 was only activated on the on the 4th of May 2015.
You MTN bill cycle is the 13th of every month, this means that MTN will only be debiting your account for the I phone S6 at the end of May 2015.
Regards,
Lawrence
REQ: ***