BILLED FOR A NON-EXITENT PHONE

I did an upgrade of my phone (beginning August) via the MTN ONLINE store. After a week, no phone arrived. Contacted them, and they said it will be "escalated". 2 Weeks later still NO PHONE. Contacted them again, they said it has NOW been "ESCALATED". Another week NO PHONE (end of month and still NO PHONE) Billing from MTN arrives, AMAZINGLY they had ZERO ISSUES with ensuring that I get CHARGED for the phone I DO NOT HAVE!!! WARNING WARNING What EVER YOU DO, NEVER EVER upgrade your MTN with the MTN online store. You do not receive your online upgrade phone, but you get billed for it, and this is AFTER having the issue "ESCALATED". SO WARNING, DON'T BE FOOLED BY THEIR "WE ARE ESCALATING" *******.