TP
Tania P
1 reviews | Active since May 2012
22 Jul 2015, 11:35
Billed for 10GB of unasked data
During the industrial action at MTN, I was billed for 10GB of data. I tried calling in, was left holding for 30minutes at a time. I eventually got a response for the customer care after an email telling me I bought it via a USSD call and they cannot refund it. I never use more than 1GB a month, I am on Wi-Fi everyday and I don't even know how to buy on a USSD call. I am insisting that they take back the 10GB of data and credit the R430 which I was billed for. When I asked for a credit - I received no reply. I even emailed Christine Ramon on their board of directors and her response - OR LACK THEREOF - just shows what MTN stands for.
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MTN South Africa's replyOfficial
03 Aug 2015, 09:35Hello taniak,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the number ***, there is 5Gb loaded on the 2015-07-02 and was billed R377.19. Kindly give us the invoice date or cell phone number with a R430 charge or loaded with 10GB.
We cannot cancel what was not requested on your number, we need the exact amount and the dates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the number ***, there is 5Gb loaded on the 2015-07-02 and was billed R377.19. Kindly give us the invoice date or cell phone number with a R430 charge or loaded with 10GB.
We cannot cancel what was not requested on your number, we need the exact amount and the dates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply03 Aug 2015, 09:35
Official
Hello taniak,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the number ***, there is 5Gb loaded on the 2015-07-02 and was billed R377.19. Kindly give us the invoice date or cell phone number with a R430 charge or loaded with 10GB.
We cannot cancel what was not requested on your number, we need the exact amount and the dates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on the number ***, there is 5Gb loaded on the 2015-07-02 and was billed R377.19. Kindly give us the invoice date or cell phone number with a R430 charge or loaded with 10GB.
We cannot cancel what was not requested on your number, we need the exact amount and the dates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***