AY
Alec Y
1 reviews | Active since Apr 2012
28 Dec 2015, 12:15
Billed extra charges
I have been with MTN for 2 months now. I have tried about 5 times to get my first months Invoice. Every time I get told they have requested it, but I have never received. I have also been charged for extra data and sms's and international calls which I have not done. Each time a call the call center I spend an hr. or more on the phone and they just give me new reference numbers and say I someone will contact you. Each time nothing happens. I have waited a week between each call and nothing. If I don't hear from someone who can actually help I will be opening a ***** case against MTN.
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MTN South Africa's replyOfficial
28 Dec 2015, 20:24Hello icealec,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your bill was validated for the invoice date 2015-12-13 and the request to credit the R34.13 for the data charges has been sent for approval, reference number: ***. You were billed for sending international SMS's and those charges are valid.
The invoice will be emailed to you on the email address provided here.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your bill was validated for the invoice date 2015-12-13 and the request to credit the R34.13 for the data charges has been sent for approval, reference number: ***. You were billed for sending international SMS's and those charges are valid.
The invoice will be emailed to you on the email address provided here.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Dec 2015, 20:24
Official
Hello icealec,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your bill was validated for the invoice date 2015-12-13 and the request to credit the R34.13 for the data charges has been sent for approval, reference number: ***. You were billed for sending international SMS's and those charges are valid.
The invoice will be emailed to you on the email address provided here.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your bill was validated for the invoice date 2015-12-13 and the request to credit the R34.13 for the data charges has been sent for approval, reference number: ***. You were billed for sending international SMS's and those charges are valid.
The invoice will be emailed to you on the email address provided here.
Kind Regards
Siphumezo
REQ:***
Best regards,