FP
Frieda P
1 reviews | Active since Sept 2012
24 Nov 2017, 09:25
Billed, contract Cancelled
I signed a brand new contract with MTN at the start of October 2107. It was for a Wifi device with data. The device arrived as a USB ****le, not what I wanted so I called and cancelled. Device was delivered 3 October. I went to the MTN branch in Somerset West to return the device on 7 October. I called again to confirm that this was what I did and gave call centre agent the Work Order Number provided by the branch.
It has now been 2 months with several calls (that is if you manage to get through to them), to try and resolve because I am still been billed for a device that I returned within the 7 day window period and several calls. It is impossible to get someone to assist. They supposedly send an email to the sales person that assisted me originally - Tracy and supposedly she will call me back.
I have requested many call backs on the MTN webpage - nobody bothers to call back.
Of all the mobile companies in SA. MTN call centre and service is by far the worst!!!!
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Replies (2)
MTN South Africa's replyOfficial
28 Nov 2017, 16:09Good day Frieda
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. Your contract has been cancelled and the line deactivated. A journal will processed for the amount of R679.63.
RMA return ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply28 Nov 2017, 16:09
Official
Good day Frieda
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. Your contract has been cancelled and the line deactivated. A journal will processed for the amount of R679.63.
RMA return ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
FP
Frieda P's updateReviewer Update
02 Dec 2017, 16:54Kindly advise after MTN's confirmation that contract was cancelled and that a money will be refunded, another debit order was submitted by MTN on 1 December for R299. Luckily I cancelled that debit order.
Please advise when MTN accounts department is going to adjust the account details, stop the process of debit order and refund moneys paid as per your confirmation?
FP
Frieda P's update02 Dec 2017, 16:54
Reviewer Update
Kindly advise after MTN's confirmation that contract was cancelled and that a money will be refunded, another debit order was submitted by MTN on 1 December for R299. Luckily I cancelled that debit order.
Please advise when MTN accounts department is going to adjust the account details, stop the process of debit order and refund moneys paid as per your confirmation?